# Privacy Policy
**Effective Date:** December 13, 2025
Agogo Company (“we”, “our”, or “us”) operates the website **agogocompany.com**. We are a printing services company based in the **Dominican Republic (RD) and Haiti**. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit or make a purchase from our website.
## 1. Information We Collect
We may collect the following types of information:
* **Personal Information:** Name, email address, phone number, billing and shipping address
* **Order Information:** Products ordered, customization details, payment status
* **Technical Information:** IP address, browser type, device information, cookies
## 2. How We Use Your Information
We use your information to:
* Process and fulfill orders
* Communicate with you about your order or inquiries
* Improve our website and services
* Prevent fraud and ensure security
* Comply with legal obligations
## 3. Cookies
We use cookies to enhance your browsing experience and analyze website traffic. You can disable cookies in your browser settings, but some features of the site may not work properly.
## 4. Sharing Your Information
We do not sell or rent your personal data. We may share information only with:
* Payment processors
* Shipping and delivery partners
* Legal authorities if required by law
## 5. Data Security
We take reasonable technical and organizational measures to protect your personal data. However, no method of transmission over the internet is 100% secure.
## 6. Your Rights
You have the right to:
* Access your personal data
* Request correction or deletion
* Withdraw consent at any time
To exercise your rights, contact us at **[info@agogocompany.com](mailto:info@agogocompany.com)**.
## 7. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
## 8. Contact Us
Agogo Company
Email: [info@agogocompany.com](mailto:info@agogocompany.com)
Website: [https://agogocompany.com](https://agogocompany.com)
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# Terms & Conditions
**Effective Date:** December 13, 2025
Welcome to **Agogo Company**. By accessing or using our website and services, you agree to be bound by the following Terms & Conditions.
## 1. Services
Agogo Company provides printing and customization services, including but not limited to apparel, labels, promotional materials, and custom designs.
## 2. Orders & Customization
* All custom orders must be reviewed carefully before submission.
* Once production has started, changes may not be possible.
* Colors may vary slightly due to screen and printing differences.
## 3. Pricing & Payments
* All prices are listed in the applicable local currency unless stated otherwise.
* Full payment is required before production begins.
* We reserve the right to change prices at any time without prior notice.
## 4. Turnaround & Delivery
* Production and delivery times are estimates and may vary.
* Delays caused by shipping carriers or force majeure events are not our responsibility.
## 5. Intellectual Property
All content on this website (logos, designs, images, text) is the property of Agogo Company and may not be used without written permission.
## 6. Limitation of Liability
Agogo Company shall not be liable for indirect, incidental, or consequential damages arising from the use of our services or website.
## 7. Governing Law
These Terms are governed by the laws of the **Dominican Republic and Haiti**, where applicable.
## 8. Changes to Terms
We may update these Terms & Conditions at any time. Continued use of the site means you accept the revised terms.
## 9. Contact Information
Agogo Company
Email: [info@agogocompany.com](mailto:info@agogocompany.com)
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# Refund Policy
**Effective Date:** December 13, 2025
At **Agogo Company**, customer satisfaction is important to us. Because we offer customized printing services, our refund policy is as follows:
## 1. Custom Products
* Custom or personalized products are **non-refundable** once production has started.
* Please review all customization details carefully before confirming your order.
## 2. Damaged or Defective Items
If you receive a damaged or defective product:
* Contact us within **48 hours** of delivery
* Provide clear photos of the issue
We will evaluate the claim and may offer:
* A replacement
* A partial or full refund (at our discretion)
## 3. Order Cancellations
* Orders may be canceled **before production begins**.
* Once production has started, cancellations are not accepted.
## 4. Refund Processing
* Approved refunds will be processed using the original payment method.
* Refund processing time may take **5–10 business days**, depending on your payment provider.
## 5. Shipping Costs
Shipping fees are non-refundable unless the issue is caused by our error.
## 6. Contact Us
For refund requests or questions, contact:
Agogo Company
Email: [info@agogocompany.com](mailto:info@agogocompany.com)
Website: [https://agogocompany.com](https://agogocompany.com)
